Job title: Guest Room Attendant
Reports to: Housekeeping Manager
Responsibilities
• Consistently offer professional, friendly and engaging service to the guest.
• Sign in and out master keys daily.
• Clean all assigned guest rooms in accordance with company and brand standards.
• Keep housekeeping cart and storage areas neat and clean.
• Ensure that housekeeping cart is stocked with an adequate amount of guest supplies and linen.
• Report any maintenance issues found in guest rooms immediately.
• Report any malfunctioning equipment in guest rooms immediately.
• Turn in all items left in guest room to Housekeeping Management to be placed in lost and found.
• Remove room service trays and any dirty dishes from guest room or hallways.
• Report any room discrepancies immediately.
• Ensure that all cleaning supplies are in properly marked bottles/containers.
• Report any malfunctioning housekeeping equipment immediately.
• Follow all safety and sanitation policies (such as blood borne pathogens).
• Attend to guests requests promptly and in a courteous manner.
• Complete all other duties as assigned by the Director of Housekeeping.
Guest Relations
• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
• Is readily available and approachable to all guests.
• Interact with guests on a frequent basis to obtain feedback about their experience.
• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
Team Interaction
• Encourage and build mutual respect and cooperation among team members.
• Communicate effectively with all property team members.
• Respond in a timely manner to all members of the Management Team.
• Be professional and courteous towards team members at all times.
Company/Brand Policies & Procedures
• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
• Adhere to safety policies and procedures to ensure a safe working environment for all team members.
Qualifications
• Must have at least 1 year room attendant experience in similar size property.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to stand and walk for long periods of time.
• Ability to push, pull, lift up to 50 pounds.
• Able to professionally handle guest complaints.
• Able to work effectively and efficiently with all departments.
• Willing to work flexible hours to include weekends, holidays and late nights.
• Maintain a professional appearance at all times.
• Able to multitask and work in a fast paced environment.
• MUST have a passion for providing “excellent” customer service experience.
*And any other job function deemed appropriate by management*
