Division/Department: Food & Beverage
Job Title: First Class Server
Reports To: F&B Management
Type of position: Non-Exempt / Hourly
Employee Classification: Seasonal
Location: Bryson City, NC
Compensation: $10 hourly plus gratuities and commissions on Retail products sold
Job Summary: To provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment. To serve food and beverage in a safe and professional manner. Enhance guest experience with prompt, courteous service and narratives.
Essential Duties and Responsibilities:
- Checks with Manager on Duty (MOD) for daily numbers and objectives.
- Ensure that the service is, at all times performed, in a professional manner and to the style as specified by Food & Beverage Management.
- Responsible for entertaining and interacting with all passengers on board First class and Crown cars, including but not limited to Train Route History, Passenger Car History, Locomotive Power History
- Ensures that passenger car cleanliness standards are met.
- Ensure that retail products are promoted to all train passengers with an opportunity to make a purchase.
- Required to complete proper car setup and supply levels.
- Provide food and drink service, including bar service, during the excursion to the standard of food and beverage management.
- To ensure that exceptional guest service is provided as far as reasonably possible.
- Comply with GSMR policy, procedures, and safety program including safety rules, operating rules, and participation in ongoing safety training/regular daily safety meetings.
- Use of Point-of-Sale system (Square), and effective cash and credit/debit card handling.
- Adhere to company service standards, procedures, and policies; while maintaining a clean and sanitary environment in compliance with all local, state, and federal health codes.
- Clear tables and seating areas within the cars, including but not limited to bussing tables and plates. Assistance provided when needed.
- Responsible for completing opening and closing side work and daily beautification.
- Assist in putting away vendor deliveries, café set up and break down, inventory, and daily PAR checklists.
- Other duties as assigned by Food & Beverage Management and/or GSMR senior management.
- Assist guests with use of QR codes for alcohol menu and comment cards.
- Attend ABC and any other require trainings.
Work Environment:
- Able to work long days may require prolonged standing and lifting of objects up to 50lbs.
- Able to complete tasks in multiple levels of service aboard the train.
- Able to work with many types of personalities and able to work out problems and resolve conflicts.
- Able to work in all types of weather including temperatures of 0 to 100 degrees, as well as rain, shine, or snow.
Education, Skill, and Work Experience Requirements:
- High School Diploma or equivalent.
- Ability to communicate effectively in both written and spoken English.
- Must be self-motivated and disciplined.
- Must be at least 21 years of age to apply.
- Must meet weekly/monthly retail sales goals.
- Minimum of one-year customer service experience which includes cash handling.
- Good balance/equilibrium: walk on moving trains.
- Must possess organizational skills with the ability to multi-task while prioritizing workload with a practical, flexible, and innovative approach to work.
- Ability to communicate successfully with a variety of personalities and function effectively as a member of a team.
- Available to work weekends and holidays.
- Must be able to constantly improve and adapt to changes easily.
- Must have a professional appearance with good personal hygiene.
- Must pass a pre-employment background check.
- Able to maintain dependable work attendance and flexibility with assigned work schedules.
